Are companies taking the internet/e-mail too far?

[Walking Eagle]

I have a billing concern. I'm notified monthly when the bill is due and access of the bill is through the internet on the companies website. For the life of me, I can not remember my user name and/or password to login. I click on the button that says "If you forgot user name or password, click here". It takes me to a screen that asks for an account number from a bill, that I don't receive in the mail, because it's supposed to be done online. I reply to their e-mail stating such, and I get a response that says the initial e-mail is an automated e-mail.

Here is one e-mail
This message has been automatically generated. Recently you replied to
an e-mail that was sent from an automated e-mail server. To contact us,
please visit customer service at .

This was sent from an automated e-mail server.
Please do not reply to this message.


After following the link in the above e-mail, it takes me to a FAQ page. After digging through their website, I find a link to contact customer service via e-mail. I fill out the necessary information, and get this response.


************************************************** *******
This acknowledgment was generated by an automated server.
Please do not reply.
************************************************** *******

Dear Jeff,
Thank you for writing.
We received your e-mail request at 01:31:03 AM Mountain on Jan 28, 2007.
Based on our current e-mail volume, you may expect to receive a response
to your e-mail request within 1 business day (Monday through Saturday).
To answer our most common questions, we've compiled a FAQ database. To
view it, go to

Sincerely,
Customer Care
Consumer Markets


Then I came across live chat, I get in and then I'm notified, they are busy at this time. No shit.

I don't think it needs to be this complicated.

[Richard]

Nothing should ever be that complicated. Personally, a complaint to to BBB would get anyone's attention.

[clavos]

If it is for a credit/bank card, call the number on the back to report it stolen. That is the easiest way I have found to get in touch with a live person.

[84broncoII]

That sounds like some of the dealings i've had with wast management and the electric company even comcast if the bill is close to being late they all just gotta get that late charge LOL crazy cheep bastiches