Hood arrived and got sent back immediately

[mattadams]

Well... my hood got delivered today, luckily it was delivered to the body shop, they looked it over, said one corner of it was dented and had a crack that was going several inches up into the hood, as a result of shipping damage. Even the box had a big ol dent in it. So luckily he refused it before signing for it so we aren't held liable or anything, and the hood company will be sending me a replacement.

[Tray]

Wow, it sounds like you have a good place working for you already. I know a ton of places that would have just accepted it and stuck it in the corner. Days later, then it'd be on you to figure things out.

[clavos]

The hurry up and wait game. At least you'll get it done right.

[mattadams]

Yeah I was glad they sent it back. Much easier ot deal with that. Unfortunately FFI hasn't been the best to deal with. Apparently they make hoods just as needed and have no extra inventory on hand. So before they will send me my hood they have to receive the old one back, try to get their money from the shipping company, then produce another one and ship it out. I'm trying to light a fire under their ass though, I dont want to hold up the whole repainting because they ship with an irresponsible shipping company.

[Walking Eagle]

Occasionally we use shipping companies to send mail to different post offices around the country. I've talked with different truck drivers, including ones from UPS and FedEX, and they say most stuff gets thrown off of their trucks during unloading, because they are under strict time limits. One UPS person said they literally through everything out the back door, computers, televisions, etc. If things broke open, it was somebody else's job to try to save the package. Shipping companies leave it up to the shipper to package their material and pray that it gets there. It's hard to hold a shipping company responsible unless the insurance is paid for.

Cory may remember this, we arranged for one trucking company to take time-sensitive material out to New York. We got a call about a week later, saying the stuff was still here in Denver, because they lost the tags with the destination information.

[mattadams]

yeah... I think the issue is here is its a fragile box but its transported along with a bunch of stuff thats just forlifted around a warehouse, etc. so some forklift driver in a huryr just pushes thigns together or whatever and bam, damage.

[clavos]

And the truck drivers don't always tie things off the way they should, its hard (when you don't know whats in the boxes) to know how to treat them.

[lildev]

That happened to me and my truck....was in the shop for those three months. 4 hoods came, 3 were very bad and returned. the 4th one the body shop just decided to work with and spent two hours to make it so it was able to be used