Job Posting - Customer Application Support Specialist

[mattadams]

OK, the job has been officially posted. Here are the details. If you are interested, you can email or fax me your resume and I will get it submitted. Please don't ask me about salary because I honestly dont know what they are hiring at. You'd be working on the same team as me, in fact I'd probably be doing a bunch of the training since I'm one of the head guys on the team...


Job Description
TREEV is looking for a full time Customer Applications Support Specialist for our Report Manager Team.

Experience Required

Desire and aptitude to gain proficiency in new technologies
Experience with Microsoft Windows 2000/Windows NT, Databases, Networking environments, Servers, Workstations, Printers and various hardware configurations
MCSE, IBM AS/400 and SQL experience a plus
Experience with Hewlett Packard hardware or Compaq a plus
Team player with excellent interpersonal skills
Ability to work under pressure and meet deadlines
Demonstrates project management skills
Excellent communication skills
Good organizational skills
Strong customer service and training skills
Strong troubleshooting skills

Responsibilities

Handle incoming customer phone calls.
Instruct customers on operations of team supported products.
Identifying problems, developing action plans (if necessary) to resolve customer system issues.
Document accurate details of events in call tracking system.
Generate accurate paperwork as required.
Scheduled on call (via pager) during non-business hours for customer support.
Occasional travel required.

[mattadams]

Forgot to mention, the job is located in the Colorado Technology Center. NOT the Denver Tech Center. It's in Louisville, between Boulder and Broomfield. Somewhat near Flatirons (I go to Flatirons for lunch every now and then)

[Tray]

Any way you can find out what range the pay is going to be in? Do you guys have a URL for your company? I'd like to check it out if you do.

[Up2myLbowsNmud]

ok... not the job for me... i could cover the "occasional travel required" portion but thats all. ROFL

and i guess the communication and organization... but that doesnt even make a dent.

[mattadams]

The company name is Treev, the URL is treev.com. Honestly though, 3/4 of the stuff on the website is stuff that has nothing to do with what I do, I ignore most of it, LOL!
As far as salary range, typically they have a number in their head, they ask what you are seeking as far as salary, if its too low they say ok thats fine, if its too high they say would you be willing to work for less. I would GUESS its somewhere in the $35-40k range but I have no idea to be honest with you.

[mattadams]

Despite what the job description says, teh most important job skill here is patience and willingness to deal with annoyances. We get a lot of customers that call every day for minor little things, they are very annoying, but its our job. Also, we share a "warehouse" with a hardware repair center that is constantly running vacuum cleaners, playing their stereo, etc. and nothing will change that, just one of those things we deal with. If your an impatient person, probably not the best job for you :).

[mattadams]

There is a resume deadline of this Friday so if your interested, get it in soon!